Question 1

What information do you need to prepare a quote?

Accepted Answer

Pickup and delivery address, date/period, quantity (pallets/packages), weight, desired temperature, time window, and any special requirements (e.g., ramp, loading assistance). The more precise the information, the faster we can provide a quote.

Question 2

How quickly will I receive a response?

Accepted Answer

We usually get back to you as soon as we have all the necessary information. For urgent requests, please provide the date, route, and temperature in full.

Question 3

Do you operate according to fixed time windows/slots?

Accepted Answer

Yes, deliveries by time slot are possible. Please specify slot times and requirements (ramp, contact person, references) directly in your request.

Question 4

What temperature ranges are possible?

Accepted Answer

We plan the temperature control to suit your product and specifications. Tell us your target temperature and product requirements – we'll tailor the implementation accordingly.

Question 5

Are short-notice transports possible?

Accepted Answer

If capacity is available, yes. It's best to mark it as "urgent" and send all the relevant information so we can check immediately.

Question 6

Do you handle branch deliveries or central warehouses?

Accepted Answer

Both are possible – depending on the route, quantities, and time windows. We plan deliveries to ensure smooth operations in the warehouse/branch.

Question 7

How does a price inquiry work?

Accepted Answer

You send us your request with the most important information. We check the route, capacity, and requirements and get back to you with a suitable offer. After approval, we schedule the pickup and delivery.

Question 8

Which transport services does MD Logistik handle?

Accepted Answer

We handle B2B transport in the food and temperature-controlled logistics sector – reliably, punctually, and predictably. Depending on the order, we organize pickup, delivery, and the appropriate temperature control.

Question 9

How do you ensure the cold chain?

Accepted Answer

The cold chain is ensured through coordinated route planning, short waiting times, and clear loading and unloading procedures. Accurate information about the goods and temperature is essential for this.

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